Question about the delivery? You can order from us if you are located in any of the below states. If you have any questions, you can reach our live chat team.
The express shipping will take 72h delivery.
Wrong size? Not what you expected? No problem. You can return iyour product for a refund if you’re not happy. The only exception to this rule is skis which have had bindings fitted.
As part of an online sale, the consumer has a right of withdrawal which allows him to change his mind and return to his order. He must then exercise his right of withdrawal within a minimum period of 14 days and this without having to pay penalties,except for the return costs in case of a refused return or multiple returns.
In the case of Black Crows, the withdrawal period is 32 days from the reception date of the package.
We are doing returns only, no exchange.
How do I return a product?
- On your account > Order, click on Return
- Complete the form
- Then you can use your return label to send us back your parcel
- When the parcel will be received by the warehouse you will be notified.
- If the return is accepted we will close the process by with a refund according to your instructions.
You must return the Product(s) in their original package. You must include all accessories, user manuals and any free gifts that came in the same package. Where a Product has been purchased as a part of a bundle of multiple Products, all multiple Products within that bundle must be returned. Please treat the Product(s) with reasonable care and return them in the condition that they were delivered to you. Please pack the Product(s) securely and make sure that your order number is clearly visible on the outside of the parcel. You are responsible for the condition of the product until it arrives and is received in the warehouse. To ensure fast and secure return we encourage you to follow the given return instructions.
Sending skis back:
If you’re not happy with your skis, please make sure they are still in unused condition and in their plastic blister.
Notify us in 32 days:
Please fill out the form at the top of this page. We’ll get back to you to confirm the return. We will not accept returns after 30 days (of order receipt) except for problems with product quality.
Return new items only:
For your exchange to be accepted by us, the product must be new and unused. Unused means without any scuffs, scratches, stains, burrs, dent, or tears. We also can’t accept a return if it arrives used or damaged due to improper packaging. Please ensure that you pack your return item carefully to avoid any risk of damage during transport. It must still have the tags on it.
Remember the returns note and any accessories:
We will send you a shipping label and a returns note, these must go in the order so we can trace it back to you. If the return doesn’t have this in it, we don’t know it’s from you.
We will refund the price you paid for the Product(s) plus the initial shipping cost within 2 days of receiving the returned products at our warehouse. In case you chose an express delivery option, only standard initial shipping cost will be reimbursed.
The refund will be confirmed by email. Payment will be carried out using with the same means of payment as you used for the initial transaction.
What happens if i don’t follow the returns policy?
If you return Product(s)
1) that you are not entitled to return,
2) that you damaged or used in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product(s), or ,
3) with Product(s) missing, or
4) have otherwise failed to exercise reasonable care when taking care of and returning Product(s), we reserve the right either to reject your return and decline to refund or to reduce any payments to be refunded to you for the diminished value of the Product(s), subject to applicable law.
If we receive a return from you that is not acceptable, we will contact you using the email address you used for your purchase to inform you that:
- We can ship the item back to you at your cost, or
- We can donate the item to a local ski bum.
If we do not receive a response within 5 business days, we will assume you prefer option 2.
Other return cases: If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our Customer Service either via email or by phone for assistance (contact details set out in article 14 below).
* In case of ski return, please make sure to contact the collection in advance. If they refused to take the skis, feel free to contact us and we will organize a picking.