Once your order is dispatched, you will receive an email with a tracking number. Your order will be dispatched in 1 working day from purchase.
It varies by country, please see our delivery page for a full list. We offer free shipping to all countries if you spend over a certain amount. We now ship to the USA, Canada, Norway, Switzerland and Sweden, alongside all of the countries we previously shipped to (most of the EU). For full shipping details, please visit our shipping page.
Wrong size? Not what you expected? No problem. You can exchange your product for the size that fits you or return it for a refund if you’re not happy. The only exception to this rule is skis which have had bindings fitted. You have 30 days from the date you received your order to request a return.
If you have lost or broken your baskets, straps or any part of your poles please contact us with your address, phone number, and pictures of where the missing piece is supposed to be. Alternatively, visit your local Black Crows authorised dealer and they will be able to order them for you. If your baskets are faulty on your poles, the replacement is free. Even at your local Ski shop.
On your ski you got the recommended mounting point, you shouldn’t go more than +2, -2. However, your skis are made with these recommended points, so we advise you to follow them.
If your skins don’t stick anymore, it’s because they are dirty (or wet). You should clean them with dish soap or dedicated products. Swix Skin Cleaner is a great place to start. If you’re using skins multiple times per day, it’s a good idea to keep them warm when you’re skiing. Keeping them inside your jacket for the descent can really help as it dries the moisture and ensures the glue works when you put them back on.
In order to get some stickers, please send us a pre-stamped envelope with your address on it at our office: 125 Chemin des Tissourds, 74400 Chamonix Mont Blanc. Or, we might send you some with your order…
Head over to our warranty page, nice and easy. It’s here.
Of course. The best way to get in touch with us is to use live chat, or fill out the form below. That will get you the fastest response. Our email address is firstname.lastname@example.org, and our address is 125 Chemin des Tissourds, Chamonix, 74400, France. We don't have a shop at our head office, and we can't accept visitors.