If you’d like to get in contact with us, please use the live chat button (in the bottom right corner of our website) or the contact form below. We’re available from 09:00 – 18:00 GMT+1, Monday to Friday. Our live chat agents will respond within 5 minutes, and our email team will get back to you within 24 (working) hours.
We’ve put some of our frequently asked questions below, too.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number.
Your order will be dispatched in 1 working day from purchase.
How much does shipping cost?
It varies by country, please see our delivery page for a full list. We offer free shipping to all countries if you spend over a certain amount. We now ship to the USA, Canada, Norway, Switzerland and Sweden, alongside all of the countries we previously shipped to (most of the EU). For full shipping details, please visit our shipping page.
How do I exchange an item ?
Wrong size? Not what you expected? No problem. You can exchange your product for the size that fits you or return it for a refund if you’re not happy. The only exception to this rule is skis which have had bindings fitted.
You have 30 days from the date you received your order to request a return.
How can I find replacement baskets/straps for my poles?
If you have lost or broken your baskets, straps or any part of your poles please contact us with your address, phone number, and pictures of where the missing piece is supposed to be. Alternatively, visit your local Black Crows authorised dealer and they will be able to order them for you. If your baskets are faulty on your poles, the replacement is free. Even at your local Ski shop.
How do I define the mounting point for my bindings?
On your ski you got the recommended mounting point, you shouldn’t go more than +2, -2. However, your skis are made with these recommended points, so we advise you to follow them.
What should I do if my skins doesn’t stick anymore ?
If your skins don’t stick anymore, it’s because they are dirty (or wet). You should clean them with dish soap or dedicated products. Swix Skin Cleaner is a great place to start.
If you’re using skins multiple times per day, it’s a good idea to keep them warm when you’re skiing. Keeping them inside your jacket for the descent can really help as it dries the moisture and ensures the glue works when you put them back on.
How can I get some black crows stickers?
In order to get some stickers, please send us a pre-stamped envelope with your address on it at our office: 125 Chemin des Tissourds, 74400 Chamonix Mont Blanc. Or, we might send you some with your order…